Faq

Others Faq

 

 

 

 

Why did we start Vermi Food?

We were always snack addicts and we couldn’t find an option that was made from nutritious ingredients, while still satisfying our junk-food craving taste buds. Low calorie products weren’t healthy enough, and the healthy options weren’t tasty enough. So we created a brand that would allow us to innovate and develop new snacks to help people like us eat and live healthier (and HAPPIER!). In short, we wanted to help others snack with a PURPOSE.

Do you have a physical shop that I can walk-in?

Sorry, we do not have any retail shops. All of our products is sold online. 

Can I pick up my order at the Vermi Food office?

Sorry, pick up service is not available. 

Do you accept Cash on Delivery (COD)?

We do not have cash on delivery service. 

I have a question that is not listed in the FAQ, what do I do?

Please email us at info@vermifood.com. Please allow 1-3 working days (not including public holidays and weekends) for us to get back to you. Our working hours are Mondays to Fridays from 8am to 5pm.

What reasons are acceptable for return?
  1. Wrong item sent – Not the item that the customer ordered (e.g. wrong flavour).
  2. Item has expired.
  3. Item has been damaged.
What should I do, if my purchased order items are missing, damaged or wrongly packed?

Please find us through Facebook or drop us an email: info@vermifood.com with your order number/delivery order number and a picture of the received items. Our customer service will assist you.

What are the general requirements for returns?
  1. The returned items must be shipped back to us (Vermi Food Solutions) within three (3) calendar days.
  2. You must have proof of purchase such as order number.
  3. The item must be in new condition and returned in along with the free gifts with it.
  4. The item must not have been used.
  5. All sealed items must not be opened.
  6. Attach the photo whether the wrong item sent, damaged or expired as proof to us (info@vermifood.com)
  7. The return of goods will strictly not be entertained except it meets all of the above-mentioned requirements.
  8. The customer bears the return shipment risk and responsibility until the returned item safely arrives at the designated return address and duly acknowledged and received.
How is the process of the Refunds?

Once we receive your item, we will inspect it and notify you that we have received your returned item. Upon completion of the return process, we shall refund by immediately canceling the credit card transaction authorization in case of payment by credit card or initiate a refund (included return shipping fee) to your bank account. You will receive the credit within 14 working days, depending on your issue.