Faq

Shipping Faq

 

 

 

 

How much is the shipping fees?
We offer an affordable flat rate of RM5 for most products in West Malaysia, while RM10 in East Malaysia. You can get a free delivery if you purchase RM200 and above.
What type of courier service that Vermi Food use?
Delivery will be through our designated service partners which is GDex. Sometime we might change the courier according to location or special circumstances.
Where can I find my order tracking number?

Login into your account, and check the order history.

I have received my tracking number, but how do I check it?
You may check through this link: www.gdexpress.com/malaysia/e-tracking
What's the estimation time of wait after i received the tracking number?
As a guideline, all orders will be processed 1 to 2 working days once you have placed your order. After our team start to process your order, you will receive an email. From there, the delivery will take around 2-5 working days*. Our team will pack the order accordingly based on first come first served basis.

*During peak sale/promotional period, we may not be able to fulfil the standard deliveries time period due to heavy surges in online orders. On a side note, East Malaysia will take a longer time to deliver.

How long will it take to receive my parcel once the parcel has been posted out?
Normally you will receive it in 2-3 working days* for West Malaysia. For East Malaysia, you will receive it in 3-4 working days*. You may check on the delivery status from time to time using the tracking number.
Should I include my phone number when ordering?
Please ensure that a valid contact telephone number is added to all placed orders, do double check on your details before checking out. As all information given by customers are directly transferred to the courier company. The courier company may call you in case of any difficulty finding your address. Failure in providing an accurate phone number could result in delay in delivery of your parcel.
Can I ask the courier service to deliver at a specific time or date?
We regret to inform you that we are unable to schedule deliveries at specific time or date. Delivery times are influenced by your delivery destination and the courier company’s delivery schedule at your location.
Where do you deliver to?
Our postage is standardized for Malaysia only. We are unable to ship to any International address. We do not deliver to a PO Box address.
I have multiple address to deliver to, how do I go about it?
We are currently only able to deliver to one delivery address per order. If you’d like to deliver to multiple addresses, please place a separate order for each unique address.